These Terms and Conditions (hereinafter “TC”) apply to private consumers’, which is an individual who buys Products for personal use and not for manufacture or resale (hereinafter “Customer”). Before submitting an order on the website www.norments.dk (hereinafter “Website”), the Customer must carefully read this TC. The Customer is advised to check the details of the order, to ensure that these are correct.

The Website is owned by Norments Group IVS (Roarsvej 25, 4.th. 2000 Frederiksberg, CVR.: 38573667, mail: hello@norments.dk, Telephone:40999748), and sales of products set out on the Website from time to time (hereinafter “Product(s)”) by Norments Group IVS, (hereinafter “Vendor”).



This TC is only applicable for sales between Vendor and Customer. The TC shall, where applicable, apply unless otherwise agreed. The Customer at least 16 years old, to place an order on the Website.


This TC does not apply for Business Customers and it is not possible to submit VAT or CVR numbers on the Website. Placing an order as a Business Customers, please contact Vendor for more information on hello@norments.dk.

  1. PRICE

All prices on the Website are quoted in DKK and include Danish VAT of 25%. The total price will include shipping cost.

If a Customer refuses a shipment from Vendor, the Customer is responsible for the original shipping charges incurred on the package, and for the cost of returning the package to Vendor. This amount will be deducted from the Customer’s Product(s) refund.


Vendor accepts card payments by Dankort, Visa/Dankort, Visa, Visa Electron & MasterCard. The full amount will not be charged until the order have been shipped.

Vendor does not accept any other payment methods for orders placed on the Website than those listed in the TC.



Vendor will ship the order with a carrier or a delivery firm (DHL, Post Nord or GLS). Once an order has been placed on the Website, Vendor will send to the Customer an order confirmation.

All orders will be processed as soon as possible. Orders will be shipped from Vendor within 2-3 business days. Vendor does not ship on public holidays. All orders are subject to availability.

Vendor cannot deliver to PO Boxes, due to risk of credit card fraud and courier restrictions.


The Customer is entitled to cancel an order within fourteen (14). If the Customer wishes to cancel an order, the Customer must notify Vendor before expiry of the fourteen (14) days. The right to return an order expires fourteen (14) days after the day that the Customer:

  1. have received your product.
  2. receive the final product in physical possession, when it is an agreement regarding several different products, which have been ordered in one order, and which are delivered individually.
  3. receive the last lot or the last part in physical possession, when it is an agreement on delivery of a product, which consists of several lots or parts.

The notification must be made through hello@norments.dk. In the message, the customer must make it clear that they want to use the right of cancellation.

The Customer cannot cancel by refusing to accept the Product(s) at delivery or by omitting to collect it, without at the same time making this clear to Vendor.


The Customer must return the Product(s) to Vendor without unnecessary delay and no later than fourteen (14) days after the Customer have informed Vendor of the cancellation. The Customer must pay the direct cost of returning the Product(s) to Vendor.

The Customer is responsible for wrapping the Product(s) securely. The Customer hold the risk of the Product(s) from the time of the delivery.

How to return a product:

The Customer must notify Vendor of the cancellation. The Customer must contact Vendor by Email hello@norments.dk within fourteen (14) days of receiving the ordered Product(s).

The Product(s) returned must be send to Vendor’s office within fourteen (14) days from the Customer’s notification of return.

The Customer must defray the direct costs of returning the Product(s).

Vendor will refund within fourteen (14) days after Vendor receives the Customer’s notification of return. However, a refund will not be made before Vendor receives the Product(s) at Vendor’s warehouse or before Vendor receives documentation proving shipping of the Product(s).

The returned Product(s) must be returned in their original packaging and in the same condition as when received by Customer. Lacking original packaging may constitute a decrease in value and a deduction will be made in the refund similar to the decrease in the value of the Product(s).

The Customer must send or deliver the Product(s) to the following address:

Norments Group IVS

Roarsvej 25, 4.th.

2000 Frederiksberg



The Customer are only responsible for any possible decrease of the Product(s) value caused by the handling of the Product(s) other than what is necessary to determine the Product(s) character and features of the Product(s), as well as the way it works.

The Customer can test the product in the same way as if they tested it in a physical store. If the Customer have used the Product(s) in any way that is not allowed in a physical store, Vendor will consider the Product(s) as used, and must expect a deduct in the total amount of the refund.

Missing original packaging may constitute a decrease in value, so to be sure to receive a full refund, it is recommended to return the Product(s) in original packaging.


When the Customer cancels an order, and has acted in accordance with the above-mentioned conditions, the Vendor will give the Customer full refund of the purchase price, including shipping costs. The Vendor will not refund shipping costs that have incurred because of the Customers own choice of a different form of delivery other than the standard delivery offered by Vendor.

Vendor will refund the amount without unnecessary delay and in any case no later than fourteen (14) days from the date of receiving the notification. However, Vender will not make a refund, until Vendor receives the returned Product(s) or the Customer has sent documentation proving the return of the Product(s).

Upon return of the Product(s), the Customer is responsible for wrapping the Product(s) securely. The Customer must ensure that the original packaging of the Product(s) is intact.


If the ordered Product(s) have a defect the Danish Sale of Goods Act applies and the Customer is entitled to give notice of defects for a period of twenty-four (24) months. However, the Customer must always give notice within “reasonable time” after discovering the defect. A complaint received within two (2) months after the discovery of a defect, will always be timely.

The Customer must notify Vendor by Email hello@norments.dk and describe the problem as detailed as possible.

If the complaint is justified and the defect is not due to an incorrect use or other tortuous behavior, the Customer may be entitled to have the Product(s) exchanged, receive a refund, or depending on the situation, have a reducted refund.

Vendor will also refund reasonable shipping expenses, if a claim is valid according to the Danish Sales of Goods Act. For Customer to receive refund of shipping expenses, the Customer must provide documentation.

The Customer is responsible for the Product(s) until it reaches Vendor. The Customer must therefore make sure to pack the Product(s) safely to prevent damages. The Customer must save the receipt on shipping costs and any track and trace number.

The Customer must send or deliver the Product(s) to the following address:

Norments Group IVS

Roarsvej 25, 4.th.

2000 Frederiksberg



The Vendor is not, under any circumstances, liable for any indirect damages or consequential damages, including production or profit loss, claims by third parties and / or damage to data.

Vendor is responsible for product liability according to the Danish Product Liability law. Customer is obliged without delay to contact Vendor in writing, if there has been a product liability, or that there is a danger that such damage will occur.


The Vendor cannot guarantee that the content of the Website at any time is free from inaccuracies or typographical errors. Therefore, the Vendor is not liable for any indirect third-party claims or losses, including, but not limited to, lost profits, punitive or consequential charges, as a result of using the site or from not being able to access the Website.


Vendor collects personal information to improve the experience when visiting the Website. By using the Website, the Customer agrees to collection and use of information in accordance with this policy.

When a Customer use the Website, the Vendor will ask the Customer to provide certain personal information that will be used to identify or contact the Customer. For the Customer to submit an order on the Website, the Customer is required to provide the following information:

  • Telephone number.
  • E-mail address.
  • Payment method and payment information.

For safety reasons, we do not save credit card or other payment information. The collected data will be registered at Norments Group IVS.

Information will not be sold, conveyed, or transmitted to third-parties. Information will be handled only by Vendor and will only be processed to the extent that is necessary to complete a commitment between the Customer and Vendor. All information that have been gathered in relation to a commitment between Vendor and Customer, shall be deleted within three (3) months of ending the commitment between Vendor and Customer.

The Customer have the right to, upon request, to know what information have been registered. If the collected information is irrelevant, wrong or incomplete, the Customer have the right to have the data deleted or corrected. The information will be kept for a period of five (5) years, after which the information will be deleted.

The Customer may request information on stored information by contacting Vendor on the following Email hello@norments.dk.

The Privacy Policy is effective as of June 1, 2017. Any future changes of the Privacy Policy will be posted immediately on Vendor’s Website.

For more information on collected information, the Customer is welcome to contact Vendor either by writing or by phone:

Norments Group IVS

Roarsvej 25, 4.th.

2000 Frederiksberg



Telephone: 40999748



When visiting the Website, the Customer gives its consent to this cookie policy.

A cookie is small amount of data stores in your browser and are being recognized by the Website, when returning to the Website. The cookies are stored on the hard drive of the Customer.

The cookies are used to collect information for statistical purposes. The cookies optimize the Customers experience on the Website.

Cookies can be rejected by changing the setting on the browser. The location of the settings depends on the type of browser used by the Customer. If a Customer rejects the use of cookies, some functions cannot be used while visiting the Website.

For more information on collected information, the Customer is welcome to contact Vendor either by writing or by phone:

Norments Group IVS

Roarsvej 25, 4.th.

2000 Frederiksberg



Telephone: 40999748



The contents on the Website are owned by Vendor or its licensees. It is not allowed to reproduce, store in a retrieval systems, or transmit the content on the Website without explicit consent from Vendor. The ownership in all intellectual property rights in the Product(s), without limitation, patents, designs, trademarks and copyrights, shall vest in the Vendor.


This TC entered between Customer and Vendor shall be governed by and construed in accordance with the laws of Denmark. Any lawsuits, actions or proceedings that may be instituted by either party of us against the other, shall be instituted exclusively before the competent courts of Denmark.


If Vendor is unable to resolve or agree on the handling of a complaint, the Customer may contact the Danish Ombudsman by submitting a complaint to the following:

Center for Klageløsning

Konkurrence- og Forbrugerstyrelsen

Attention: Center for klageløsning

Carl Jacobsens Vej 35

Or via the direct link: https://minsag.forbrug.dk/fkvweb/checkcomplaintstart.aspx

Furthermore, if the Customer is a citizen in the European Union, the Customer may also make a complaint to the Online Dispute Resolution. The following link can be used: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage


Either party shall be excused from any delay or failure in performance if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature.  The obligations and rights of the party so excused shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption. When such events have abated, the parties’ respective obligations shall resume. In the event the interruption of the excused party’s obligations continues for a period in excess of thirty calendar days, either party shall have the right to terminate the applicable contract(s) of sale, without liability, upon thirty calendar days’ prior written notice to the other party.


Last updated: 09.04.18